Uclid

Uclid DBA Projects

As a database specialist company, Uclid provides committed DBA support to client databases in all parts of the globe. Our Certified Database Administrators (DBAs) are specially trained in providing Remote DBA services. They understand client database architecture and are adept at various monitoring tools and backup software. As DBAs we take care of your databases in all its phases - from installation and designing, monitoring and load balancing, tuning for optimal performance, upgrading to newer versions, enhancing capacity / availability to failover and disaster recovery.

Uclid provides packages of administration services or one-time projects in the following models:

• Fixed price model – deliver the contracted tasks within the mutually agreed effort (person-hours). If the time or effort exceeds due to mutually understood and consented reasons, the balance effort required for completion of the project would be charged on a time & material basis.
• Fixed bid model - delivering a contracted result(s) as per project definition.

Uclid’s project services include but not limited to the following. Uclid revises and upgrades its services from time to time as per advances in technologies as well as customer requirements to make them more competitive and valuable to our clients.

• 1. Database Administration

• 1.1 Remote DBA Services

• 1.1.1 Monitoring and Support
• 1.1.2 8 hours dedicated support
• 1.1.3 24X7 dedicated database support
• 1.1.4 Customized package for hiring a remote DBA consultant

• 1.2 Shared DBA services

• 2. One time projects

• 2.1 Performance Tuning
• 2.2 Health Check for Database & Application
• 2.3 Database upgrade or Migration
• 2.4 Disaster Recovery and Backup services

• 3. Oracle Apps Administration services

• 3.1 Oracle Application Installation
• 3.2 Oracle Application Maintenance & Administration
• 3.3 Oracle Application Performance Tuning
• 3.4 Oracle Application DBA Support for Implementation

1.1. Remote DBA Services

1.1.1. Database Monitoring Services

We connect to remote networks and monitor business critical databases for health checks and business continuity. Our best practices for health checks are a combination of DBA provided utilities and operating system based in-house custom scripts. With regular email alert systems, we prevent upcoming issues ahead of time.

Health Checks, Monitoring and recommendations

The UclidDBCHECK Performance Analysis is the comprehensive reference guide to the health of a database. Though a database may be operational and performing adequately, there are often ways to improve this performance. The first step is an analysis that goes beyond threshold alerting and ad-hoc observation. The UclidDBCHECK investigates performance across a customer-defined period of time and across the database environment. Using expert resources, key factors are analyzed generating concrete performance recommendations. The result is the ability to leverage existing infrastructure for increasing data demands.

A Comprehensive Health Checkup for Accurate Diagnosis

A trip to the doctor does not just focus on individual symptoms. True diagnosis requires an historical evaluation and a look at all of the vital signs as a whole. The same holds true for the database. A UclidDBCHECK assesses not only obvious symptoms but potential performance improvements by evaluating the following database factors:

• CPU Utilization (OS & Database)
• Memory Utilization (OS & Database)
• Paging Frequency
• Backups
• File System Space Utilization
• File System I/O Utilization
• Object Space Utilization
• Object Fragmentation
• Error Log Activity
• SQL Tuning

Targeted Recommendations for Database Tuning & Optimization

The analysis is designed to achieve actionable results. Targeted recommendations are produced and presented to organizations to fix, enhance and improve database performance. Uclid draws on over a decade of experience in managing databases to align the analysis to specific improvement actions. The recommendations are designed to be implemented by internal resources

1.1.2. 8 hour Dedicated Database Support

• 8 hour Dedicated Database Support by an Oracle Certified Professional.
• Frequent monitoring of alert logs and trace files and resolving the problems encountered.
• Automating of daily routine activities and monitoring the health of databases.
• Restoration exercise will be conducted once in six months.
• Proactive Performance Monitoring & Tuning.
• Managing Backups and Regular Backup Integrity Testing to make sure the backups are valid.
• Capacity Planning for Database Servers.
• Applying security and interim patches whenever required.

1.1.3. 24/7 Dedicated Database Support

• 24/7 Dedicated Database Support by an Oracle Certified Professional.
• Complete emergency support for production database outages, regardless of the time required resolving the problem.
• Frequent monitoring of alert logs and trace files and resolving the problems encountered.
• Analyzing the database performance at peak hours and resolving the bottlenecks using tools like AWR etc.
• Automating of daily routine activities and monitoring the health of databases.
• Restoration exercise will be conducted once in six months.
• Implement Database password changer script to change passwords of Database accounts.
• Implement script to automatically send pager alerts to selected users during incorrect password attempts.

1.1.4. Customized package for hiring a remote DBA consultant

The client tells UCLID what is required. The client can choose to pay a monthly service fee based on the level of DBA consultation he requires. On an average, this consultation should cost any company 35% to 60% less than the cost of a fully loaded DBA.

Key Features

• The client can pick which services he wants active between 9 AM to 6.30 PM.
• The client picks which services he wants 24x7x365.
• The client picks the number of system support hours included.

Common services include:

Implementations & Updates

The creation, migration, patching and upgrading of the database and database components, including:

• Specification & database creation
• Platform installation & upgrades
• Data relocation & refreshes
• Data & object migrations
• Component installations & patches

Analysis & Improvement

The discovery, recommendation and execution of system-related database improvements, including:

• Performance analysis
• Recommendations & remediation
• Database reorganization development
• Statistical updates
• Database index tuning
• Resource mentoring

Security & Object Administration

Modifications made to the user accounts, objects and processes related to the database, including:

• User account maintenance & creation
• Database privileges grants & revokes
• Database object creation & alterations
• Exports/ import creation & execution

Shared DBA services

Uclid has created pool of certified DBA’s working 24*7 as a group working on various clients. The shared DBA services provide following benefits to the customers.

• Lowers the cost of the managing Oracle Application & Databases
• Provides Greater flexibility
• Reduces impact of attrition of resources
• Proactive Monitoring Services

Platinum Full 24x7x365 Monitoring & Support

Platinum level is for those situations where the client's database system is urgently needed all the time. DBAGUYS 'Your Database Manager' makes sure the database management system is running and tuned properly around the clock because a successful business requires it.

Gold 24x7x365 Support & Business Hours Monitoring

Gold level is ideal for those situations where the client's database management system is urgently needed during business hours (relative to the respective time zone), but it also needs to be available 24x7. DBAGUYS makes sure the client's system is running and tuned properly when the business most needs it and are on-call to help out anytime

Silver Business Hours Monitoring & Support

Silver level is ideal for those situations where the client's database system is only needed during business hours (relative to your time zone). DBAGUYS makes sure the client's system is running and tuned properly while the business needs it - during the most critical time of the day - business hours.

Bronze On-Call Support

Bronze level gives a company the option of calling seasoned database professionals for on-call support with their questions and problems.

2.1 Database Tuning Services :

Uclid ensures optimum performance of your small, large, OLTP, OLAP environments databases by following well planned systems and procedures required for each. We understand database specific requirements and apply the necessary performance tuning strategies for different databases. Operating system expertise helps us solve operating system bottlenecks that may affect database performance.

Tuning Expertise Areas

Performance Tuning – Result oriented project approach

We aim to work as efficiently as possible to get you quick results. Generally, it takes from a few hours to a few days to diagnose and correct most performance problems. Following a set of best practices based on years of performance tuning and troubleshooting experience, we begin by developing an understanding of your needs and system issues. We then identify performance bottlenecks and wasted resources and recommend changes to improve performance. These recommendations are tested and a deployment plan is developed. Changes are implemented, and we work with you to monitor performance gains and continue to tune until your scalability and performance goals are met.

Recognized Experts

Our team of recognized industry leaders will analyze your system and work with your team to:

• Improve database performance and response time
• Minimize downtime and expenses
• Make the best use of current hardware and software
• Achieve your scalability and performance goals
• Reduce future risk of poor performance
• There's No Substitute for Experience

2.2 Database Upgrade Services :

A database upgrade or migration is a critical activity which companies have to undertake from time to time. We are capable of database upgrade starting from version 7.1.6 up to the latest 11g.

Upgrade Process Flow

• Requirement Analysis and Upgrade Strategy
• Analyze New Version Features
• Upgrade on a Test Environment
• Actual Successful Upgrade
• Sanity Check and Monitoring (for post upgrade issues)

2.3 Disaster Recovery and Backup Services :

Disaster recovery is the primary responsibility of a DBA; this is our core competency too! Uclid provides backup and disaster recovery using online and offline methods. We have proven experience in Remote management of successful disaster recovery and database backup mechanisms. Our DBAs restore databases and keep your businesses up and running in the shortest turn-around-time.

We use RMAN, synchronized and asynchronous replication techniques, Legatto and Veritas backup administration for successful disaster recovery and backup management.

Backup & Recovery

Backup and recovery is one of the most important aspects of database administration. If a database crashed and there was no way to recover it, the devastating results to a business could include lost data, lost revenue and customer dissatisfaction. Whether companies operate a single database or multiple databases storing hundreds of gigabytes or even terabytes of data, they share one common factor – the need to back up important data and protect themselves from disaster by developing a backup and recovery plan.

• We prepare optimal Backup strategies to enable our clients to recover up to the point of failure.
• Backup Integrity testing is done on a regular basis.
• Managing Backups

Oracle Apps Administration Services

A combination of technical skills and many years of experience in Oracle eBusiness Suite (Oracle Apps) has placed us in a strong position to provide Implementation and Live Production Support services through our Oracle Apps DBAs. Uclid’s Oracle certified DBAs understand the distinctions of Oracle Apps’ complex architecture – its multiple tiers, databases, and client components very well.

We also posses functional expertise in various domains and our developers can customize the application to match your business specific needs. Our range of niche services as Oracle Apps DBA includes:

• Oracle Apps Installation
• Oracle Apps Implementation Support
• Oracle Apps Maintenance
• Oracle Apps Performance Tuning
• Oracle Apps System Administration

3.1 Oracle Apps Installation :

Oracle eBusiness suite is an enormous application with many modules and numerous features. Its installation involves tremendous resource planning, license considerations, application features suitable for your business needs, and so on. Wrong decisions and planning will lead to major irrevocable costs. Uclid specialists ensure your Oracle Apps installation is seamless, well oiled, and designed for your needs. Call us today for a feasibility study, on Oracle Apps installation for your business.

3.2 Oracle Apps Maintenance :

As Oracle Apps DBA, we are proficient in daily administration activities and quick resolution of complex application issues. This proficiency is the result of our sound experience in Oracle eBusines Suite, resulting in quality maintenance service for your Oracle Apps. Uclid offers L1 support for Oracle eBuisness Suite applications. These support tasks are performed by our DBAs through diagnostic tools, administration, load balancing, access management, and security. We also provide dedicated Oracle Apps System Administrator as preferred by many of our clients. Contact us for more info.

3.3 Oracle Apps Performance Tuning :

As part of the system management, our Oracle Apps DBA conducts performance analysis and provides application performance tuning in all parts of the Oracle Apps architecture - Operating System, Database, Middle Tier Server components (Apache, Forms, Concurrent Managers and so on). As a result, the application response time is optimized and the resources are accessed and allocated efficiently. Contact us to know more about our performance tuning services.

3.4 Oracle Apps DBA Support during Implementation :

Oracle Apps Implementations are complex, time consuming and involve high costs. Uclid Apps DBA has understand of high levels of complexity, offer further specialization, and posses vast experience in real-time support larg implementation of eBusiness Suite projects. Contact us and benefit from our DBA Services for implementation services!